Privacy Policy

1. Introduction

BotCraftr LLC ("BotCraftr," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at botcraftr.ai or use our Services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

2. Information We Collect

Information you provide directly:

• Name, business name, email address, and phone number submitted through our contact or demo request forms
• Business information provided during client onboarding
• Communications you send to us via email or phone

Information collected automatically:

• IP address and browser type when visiting botcraftr.ai
• Pages visited and time spent on our website
• Referring website or search terms used to find us

Client contact data:

• BotCraftr processes contact information belonging to our clients' customers solely to deliver automation services on the client's behalf
• We do not sell, rent, or share this data with third parties for marketing purposes

3. How We Use Your Information

We use collected information to:

• Respond to demo requests and inquiries
• Provide and manage our automation services
• Send service-related communications including onboarding, updates, and support
• Improve our website and services
• Comply with legal obligations

We do not use your information for unsolicited marketing or share it with advertisers.

4. SMS Communications

BotCraftr sends automated SMS messages on behalf of our clients to their customers who have opted in to receive such communications. Regarding SMS:

• Recipients must explicitly opt in before receiving automated messages
• Every message includes STOP opt-out instructions
• Opting out immediately removes a contact from automated messaging
• Message and data rates may apply
• Message frequency varies based on client configuration
• For help, reply HELP to any message

BotCraftr does not sell or share SMS contact lists with third parties.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All SMS opt-in data and consent records are used solely to deliver the automated communications the recipient has agreed to receive.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information only in these limited circumstances:

• Service providers: Third-party tools that help us deliver services (such as HighLevel CRM platform) under strict confidentiality agreements
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you explicitly authorize sharing

6. Data Retention

We retain client data for the duration of the service relationship plus 12 months. Upon termination, clients may request a data export. Contact data belonging to clients' customers is retained per the client's instructions and deleted upon request.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise these rights, contact us at [email protected] .

8. Cookies

Our website may use basic cookies to improve user experience. We do not use tracking cookies for advertising purposes. You can disable cookies in your browser settings without affecting your ability to view our website.

9. Security

We implement industry-standard security measures to protect your information including encrypted data transmission (HTTPS), access controls, and regular security reviews. No method of internet transmission is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify clients of material changes via email. The updated policy will be posted at botcraftr.ai/privacy with a revised effective date.

12. Contact Us

For privacy questions, requests, or concerns:

BotCraftr LLC
4539 N 22nd St #6663
Phoenix, AZ 85016
Email: [email protected]
Phone: (480) 933-0350
Website: botcraftr.ai