Terms of Service

1. Agreement to Terms

By accessing or using BotCraftr's services, website, or software ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services.

These Terms apply to all users, clients, and visitors of BotCraftr LLC, a limited liability company registered in Arizona, United States.

2. Description of Services

BotCraftr provides automated lead response, follow-up, and appointment booking systems for contractors and home service businesses. Our Services include:

• Automated SMS and email lead response systems
• Missed call text-back automation
• Lead follow-up sequences
• Automated appointment booking and calendar management
• CRM and lead pipeline management
• AI-powered lead qualification

BotCraftr configures and manages these systems on behalf of clients. Clients do not have access to the underlying platform infrastructure.

3. Client Accounts and Responsibilities

As a BotCraftr client, you are responsible for:

• Providing accurate business information during onboarding
• Ensuring your leads and contacts have provided appropriate consent to receive automated messages
• Complying with all applicable laws including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act
• Maintaining accurate availability information for booking calendars
• Paying applicable fees on time

4. Fees and Payment

BotCraftr charges a one-time setup fee and ongoing monthly subscription fees based on the selected service tier. All fees are outlined in your service agreement. Monthly fees are billed in advance. Setup fees are non-refundable once system configuration has begun.

BotCraftr reserves the right to suspend services for accounts with overdue balances exceeding 10 days.

5. SMS Messaging Compliance

BotCraftr operates SMS messaging systems on behalf of clients. By using our Services, clients acknowledge and agree that:

• All SMS communications sent through BotCraftr systems must comply with TCPA requirements
• Clients are responsible for ensuring their customers have opted in to receive automated messages
• All messages include required STOP opt-out instructions
• Message and data rates may apply to end recipients
• BotCraftr is not liable for TCPA violations resulting from client-provided contact lists

6. Prohibited Uses

You may not use BotCraftr's Services to:

• Send spam or unsolicited messages to contacts who have not opted in
• Harass, threaten, or mislead recipients
• Violate any applicable federal, state, or local laws
• Impersonate any person or business
• Send messages containing illegal content

7. Intellectual Property

BotCraftr retains ownership of all system configurations, automation workflows, and proprietary processes developed on your behalf. Client-provided content (business name, contact information, service descriptions) remains the property of the client.

8. Limitation of Liability

BotCraftr's liability is limited to the amount paid for Services in the three months preceding any claim. BotCraftr is not liable for lost revenue, missed leads, or business losses resulting from system downtime, carrier delays, or circumstances beyond our control.

BotCraftr does not guarantee specific results including number of leads captured, jobs booked, or revenue generated. Results vary based on business type, market conditions, and lead volume.

9. Termination

Either party may terminate Services with 30 days written notice. Upon termination, BotCraftr will provide a data export of client contact records. All automations will be deactivated at the end of the billing period.

10. Changes to Terms

BotCraftr reserves the right to modify these Terms at any time. Clients will be notified of material changes via email. Continued use of Services after notification constitutes acceptance of updated Terms.

11. Governing Law

These Terms are governed by the laws of the State of Arizona, United States. Any disputes shall be resolved in Maricopa County, Arizona.

12. Contact Information

For questions about these Terms, contact us at:

BotCraftr LLC
4539 N 22nd St #6663
Phoenix, AZ 85016
Email: [email protected]
Phone: (480) 933-0350
Website: botcraftr.ai